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Originally Posted by Mick
But it is not just 'something' is it pem?
Customers are becoming increasingly fedup with the email situation, this problem began last year. To some its become more of an inconvenience, so hence customers naturally, become tired of the apologies.
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According to another thread they now have 1 million BB customers - all of these have at least one e-mail address, most have more.
Assuming for the sake of argument that they all have at least two then that's two million e-mail accounts - How many Mail Storage Servers do you need for that many accounts - I don't know - but I'm guessing a fair few up and down the country.
IT equipment fails - that's a fact of life - and the more you have, the more likely it is that you will have something somewhere that has failed. Even if 99.9% of e-mail accounts are ok at any one time then that is 0.1% with a problem (at least 2000 based on the assumption above).
When you have a million customers then even with 99.9% service many hundreds of people throughout NTL will have a problem at any one given time - and since this forum covers all areas - someone will generally be here posting about it. NTL are not perfect by any means but people should remember that you will always get a biased view from this forum - it is, after all, here for tales of hell.
