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Originally Posted by ianathuth
I don't doubt what you say OB but churn is a long term issue and how much is churn reduced by offering incentives to customers thinking of leaving...
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I was amazed at the ease with which ntl allowed me to jump ship a month ago without a fight. I was offered no incentives of any kind; the only reaction I got when I explained why I was thinking of leaving to move to Sky+ was, "Oh"!! I know that other former ntl subscribers have experienced the same.
No particular interest in reducing churn rates there.
