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Originally Posted by orangebird
???? 
Admittedly ntl are still screwing certain things up, but quarter upon quarter, the figures show reduced churn and increased net customers.
Many customers may be jumping ship, but many more are embarking. 
And no, I'm not sticking up for ntl regardless, just using FACTS.  |
I don't doubt what you say OB but churn is a long term issue and how much is churn reduced by offering incentives to customers thinking of leaving that mean NTL is not getting the full potential from those customers. The longer that NTL leave the situation as it is the more chance that churn will increase.
Look at Broadband and NTL do not offer a 2Mb service, are dearer than many ADSL suppliers for every tier, etc, etc.
Look at DTV and NTL are way behind Sky with PVR and eTV.
Look at telephony and NTL are dearer for calls than many suppliers via BT lines.
I know that in some of these cases NTL are actively trying to catch up but at the moment it is still "coming soon". The more people that switch from NTL to other suppliers, the more that they will broadcast the fact that they have something better or cheaper.