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Originally Posted by seaneeboy
Personally, that would point more towards more effective recruitment and marketing rather than dramatic improvement in services - credit where it's due and all, well done to them for getting the more people in, but their retention plan needs a little work 
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Slipping off topic, but recruitment, so you mean an improvement in the customer service experience.
Marketing - where - I turn on the radio and hear BlueYonder adverts. The most I see NTL mentioned in adverts is those for AOL BB. NTL BB is rarely advertised, at least where I loook anyway.