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Originally Posted by ianathuth
If NTL are focusing on reducing churn then they are not doing a very good job. They are falling behind their competitors in every area and churn can only increase if they do not have the technology that customers want and at a price that is competitive. Maybe if customers had something to look forward to they may be less prone to jump ship so why keep secret what is going on behind the scenes?
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????
Admittedly ntl are still screwing certain things up, but quarter upon quarter, the figures show reduced churn and increased net customers.
Many customers may be jumping ship, but many more are embarking.
And no, I'm not sticking up for ntl regardless, just using FACTS.
