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Originally Posted by ianathuth
If NTL are focusing on reducing churn then they are not doing a very good job. They are falling behind their competitors in every area and churn can only increase if they do not have the technology that customers want and at a price that is competitive. Maybe if customers had something to look forward to they may be less prone to jump ship so why keep secret what is going on behind the scenes?
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I cannot agree more but as the whole company is run around facts and figures nothing is more impotant than making the numbers work regardless of what happens to the customers. If the customer is lucky they get a box that is reliable, I have a 1000 version and it has lasted for 4 years !!!