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Originally Posted by threadbare
If customer services are not aware of any fault then there is a high probability that it has been fixed (they will have a list of current faults not past ones).
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Well, finally talked to someone this evening on the call-centre who although she initially tried to fob me off to broadband support stuck with the call. 22 minutes later after many tries she got through to faults. 2 hours later an NTL engineer arrives. 10 minute fix and it's down to a busted connection. (But nearly 3 days for anyone to take me seriously?)
If I've learned anything from this it's that you constantly have to chase people and hope that you get someone who's tenacious.
My NTL service is usually fine. However, I always say that you find out how good a company is when problems happen. I'll be conveying thanks and appropriate praise / positive feedback to NTL.
Thanks for the assistance. Looks like I've found another useful forum.