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Originally Posted by Banshee
Well on Saturday it was the Broadband Support people who were able to tell me that the fault had been reported @09:19 this morning (I reported it @ 10:30). At 21:00 the Broadband support desk guy, was able to tell me that it was a vandalised piece of kit.
Today on the 0800 052 2000 - they didn't seem aware of the problem??
Curiously enough that's what one of the people on the help-desk said.
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if its a local fault, that has been reported, then there is no point talking to tech support at all. they fix PC problems. If customer services are not aware of any fault then there is a high probability that it has been fixed (they will have a list of current faults not past ones), in which case, you have an unrelated problems. they should then put you thru to tech support to fix any possible PC problem or request an engineer as appropriate,