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What number have you rung?
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Well on Saturday it was the Broadband Support people who were able to tell me that the fault had been reported @09:19 this morning (I reported it @ 10:30). At 21:00 the Broadband support desk guy, was able to tell me that it was a vandalised piece of kit.
Today on the 0800 052 2000 - they didn't seem aware of the problem??
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if the fault has been reported then you will have to wait untill it is fixed.
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Curiously enough that's what one of the people on the help-desk said.