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Originally Posted by Neil
Forcing your product on your customers is not 'good business sense'. It is rude & arrogant, & sums up ntls's attitude towards it's customer IMHO.
Good business sense is all about offering a choice to your customers, & the reason that ntl don't is that they obviously know that their phone package is inferior to BT's (& also that it would make it much easier for an ntl customer to get ADSL if they had a BT phone line), & that (IMO) is why they force it on people.
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Apart from not being able to offer caller display in all regions, why is ntl's phone package inferior to BTs?
I'm sure, depending on how you use your phone, one package may suit
an individuals needs more than the other, but surely that's not inferior??
