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Originally Posted by threadbare
i see what your saying, unfortunately with ntl the departments that hold that information aren't customer facing and that kind of information just isn't available to the front line ppl - that goes for supervisors etc.
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Then ntl need to change that.
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Unless one of the mods can produce a number, for a head of dept, for banshee to call then it is unlikely he will get the information he wants.
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I can if needs be, produce a number for the MD for the region.