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Originally Posted by seaneeboy
Thread> I don't think priorotising is the problem here, it's feeding back the results... This fella has no broadband service at all, and i'm sure the engineers have booked in a time to fix it, so what's so secret about passing that information back, to give him some kind of hope about when it'll be fixed?
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It's all about
communicating with your customers-something that ntl are pi$$ poor at I'm afraid.
