Quote:
|
Originally Posted by seaneeboy
Thread> I don't think priorotising is the problem here, it's feeding back the results... This fella has no broadband service at all, and i'm sure the engineers have booked in a time to fix it, so what's so secret about passing that information back, to give him some kind of hope about when it'll be fixed?
|
i see what your saying, unfortunately with ntl the departments that hold that information aren't customer facing and that kind of information just isn't available to the front line ppl - that goes for supervisors etc. Unless one of the mods can produce a number, for a head of dept, for banshee to call then it is unlikely he will get the information he wants.