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Originally Posted by explorer
Sorry - I must have dozed off - customer service? what customer SERVICE?
I emailed a complaint about the appalling connection problems on dial up (ongoing for 3 months now - average of 5-7 times redial each time in order to even get a connection, which then is more often than not unusably slow, and Im not gaming, just ordinary web research - generally heavily text based).
No reply to the email. So this morning, after 12 straight attempts to get a connection I eventually gave up and tried on another ISP's service (got through first time). Got through to the NTL email complaints screen, typed in all the details of the original complaint, added an update and pressed send. I got the following message:
"ntl:home would like to apologise that you are unable to submit an additional complaint.
Should you have any further concerns, we will be happy to discuss these when addressing your open complaint under ref XXXXXX"
Not only is this incredibly bad customer relations, but the very fact that they are limiting us to one complaint presumably implies that they are inundated with complaints.
We're considering putting one of our other computers onto broadband - don't know who we'll go with yet, but one name as sure as hell is already crossed off the list.
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Hi explorer and
to the site
Sadly you are not alone in your experience.
Have a look here for your regonal MD -
http://www.ntli.info/index.php?page=index_v2&id=19&c=18
It may be worth sending them an email and CC'ing your local newspaper !
HTH