Quote:
|
Originally Posted by jimbo
An agent who does not leave notes will soon be found out.
|
Things have changed since I was there then - one guy on my team regularly left nothing in the way of notes on calls he didn't feel comfortable with, such as ones when he was getting close to his break and OOOOOPS - he accidentally hung up on them etc....
He only lasted 8 months but left on an unrelated matter - good to see NTL have taken steps to ensure this won't happen, as you say.