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David25 · 29-02-2004, 15:18

ianathuth - It is a statistical analysis. it is not based on agent reporting. All the agent has to do is log the call (the content of the log is not looked at when judging FTF), which is compulsory for every single call.

29-02-2004, 15:18	#37
David25 Inactive Join Date: Dec 2003 Location: Swansea Age: 50 Posts: 111	Re: Ntl Tech Support ianathuth - It is a statistical analysis. it is not based on agent reporting. All the agent has to do is log the call (the content of the log is not looked at when judging FTF), which is compulsory for every single call.