Thread: Ntl Tech Support
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Old 29-02-2004, 14:39   #33
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Re: Ntl Tech Support
Quote:
Originally Posted by David25
It is also a requirement of progression in the TSB to hit a certain FTF percentage based on this analysis.
That would make it even more of an incentive for TSB staff to mis-report calls that they have handled if they were not very good at their job.
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