Quote:
|
Originally Posted by jimbo
Yes, I agree. There is a training issue.  :pp |
Blame training as usual, nothing to do with the structure of first line support, disemination of information etc, no, must be training !
Well mattry I'm here to tell you once and for all that in this case you may be right ! ntl: dumped a lot of trainers three years ago including most of those in Swansea. Likewise the Buisness Internet Tech support trainer was not replaced when he left. Newport have a training team but not many of them come from a training background and I can tell you that the ability to use PowerPoint does NOT make you a trainer !
Having said that, if you are a high flying computer users with years of support would you work in a callcentre for £13K ??????? So the experience level of some of these guys is low and three weeks training is not enough.