|
billing query
Has anyone noticed something going on in the billing dept.
For the last three years I have paid my bills by postal order. No problems.
Admittedly I get paid fortnightly on disability. So I split the bill in half.
A couple of weeks ago I got cut off had to send £30.00. straight away copied to fax, if you know what i mean.
It appears talking to CS that the second payment in January hadn't reached them, unfortunately I quite easily lose stubs, not complaining it's my fault.
A couple of days ago received my bill and checked, now there is no such thing as a £25.00. postal Order so I buy a £20. +£5. p.o.
Only the £5.P.O. was on the bill. When I rang up to query and ask for the the phone number of Worthing where I send the P.O. I'm told there is no number for the customer to make contact.
All CS say is''what are the stub numbers of the P.O.''
One nice girl was trying to help, unfortunately I dropped the phone, when I got back to ntl, I was put through to the chasing up dept who to put it mildly weren't interested, just wanting to know when I was going to pay.
My question is the P.O.s were crossed to Ntl so they were no good to anybody else, howcome they managed to receive the £5. and not the £20. P.O. they were in the same envelope.
Is this a new way to generate extra revenue.?
I depend on my computer, I'm on limited funds, but if this continues I shall have to think about changing Isp. I can't afford the extra cost.
Until this matter I was happy with NTL, no problems.
|