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Golden Boy · 27-02-2004, 22:05

I have recently attempted to connect to my works network via a VPN connection and everything works fine with one major flaw. While in the process of working the connection is lost and the cannot reconnect.

Now what I have tried is the following :-

1) ran pings to the work IP address and ntl's website address to see if both dropped out at the same time as the connection is lost. The work ping times out but the ntl ping carries on.

2) It falls over at irregular intervals, ie not after a fixed time, sometime 2 minutes sometimes 1 hour. I thought at first this might be due to the dynamic IP address from ntl but apparently this initially shows as a 1 hour licence then extends to 24/48 hours after being on for 45 mins (ipconfig/all).

3) They have tried various settings at work but nothing has changed for me at home. They are now blaming the quality of the ntl line which they are saying is degrading the quality of the signal (they are saying the compression used is causing this loss of quality).

4) I do not appear to lose connection when browsing or playing games which I can do for well over an hour. Also the lights on the cable box remain constant and do not flicker when the signal is lost with work.

I need some idea of what else either I or the IT team can try to help resolve this. I can map the network drives with work without any loss of connection (ie they do not lose connection at any point).

Is VPN just really useless because everyone else using it as a connection to work are not experiencing the same problems. They may lose their connections briefly but the connection is quickly reestablished. Also they seem to only lose connection if they leave the system idle. Neuther of these is happening to me I just get plain booted out and the work computer I connect to reboots!

Please help....

27-02-2004, 22:05	#1
Golden Boy Inactive Join Date: Feb 2004 Posts: 35	VPN problems and my connection I have recently attempted to connect to my works network via a VPN connection and everything works fine with one major flaw. While in the process of working the connection is lost and the cannot reconnect. Now what I have tried is the following :- 1) ran pings to the work IP address and ntl's website address to see if both dropped out at the same time as the connection is lost. The work ping times out but the ntl ping carries on. 2) It falls over at irregular intervals, ie not after a fixed time, sometime 2 minutes sometimes 1 hour. I thought at first this might be due to the dynamic IP address from ntl but apparently this initially shows as a 1 hour licence then extends to 24/48 hours after being on for 45 mins (ipconfig/all). 3) They have tried various settings at work but nothing has changed for me at home. They are now blaming the quality of the ntl line which they are saying is degrading the quality of the signal (they are saying the compression used is causing this loss of quality). 4) I do not appear to lose connection when browsing or playing games which I can do for well over an hour. Also the lights on the cable box remain constant and do not flicker when the signal is lost with work. I need some idea of what else either I or the IT team can try to help resolve this. I can map the network drives with work without any loss of connection (ie they do not lose connection at any point). Is VPN just really useless because everyone else using it as a connection to work are not experiencing the same problems. They may lose their connections briefly but the connection is quickly reestablished. Also they seem to only lose connection if they leave the system idle. Neuther of these is happening to me I just get plain booted out and the work computer I connect to reboots! Please help....