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Originally Posted by David25
Sorry about the bad experiences. Just to put things into some perspective, the first time fix rate of the TSB overall is very high.
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A claim like that always seems "iffy" to me. How do you know that it is very high?
Does the TS guy record whether it's a first time fix? If they do then don't you think that it is human nature to bull up your results? Can you see any TS guy putting down that he / she hasn't been able to supply a first time fix to any support requests? I can just picture a line of TS guys swapping their "unable to fix any problem" lists for their P45s.
If TS support guys don't work to a script then a lot of them must have a few "suggested" avenues for dealing with problems drummed into them during their induction and use these even when any customer with a slight smattering of knowledge knows that they don't have any bearing with their problem.
There are TS people with a very good knowledge of the subject but it's like playing Russian Roulette when you try to get through to them.