Quote:
|
Originally Posted by threadbare
there are no scripts that you speak of at ntl tech support (i have friends who work there and no one works from scripts)
|
@ threadbare: There are no scripts. Ill confirm that.
Everything is done from memory or experience.
@ everyone in the thread: And to generalise that all the techs here are useless is quite insulting.
I work to fix every problem I get, and fix i'd say around 98% of them first time.
The other 2% are PC problems that cant be fixed (even tho the cust will always disagree "theres nothing wrong with my PC, PC world have looked at it!" or issues where the customer has limited knowledge of the PC or not at the computer and we are unable to carry out a fix.