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Originally Posted by abailey152

I would say that in my experience, no, it isn't the level of tech support you'd expect all the time. Having said that, the frontline help is abysmal. They seem to have a set of fixes to try then that's it, and they appear to have no personal knowledge whatsoever.

When you get to the proper tech support guys, then you can drop on a bad one, but there are good tech's as well. And that's the problem. NTL seem to have no coherent level of service. It seems it's down to the individual that you are put through to. If they are knowledgeable and willing to help, well it's all smiles, but if not then you're in trouble.

sounds like where we work Stuart lol