I work in a call center and just had a call from a fustrated user who has just spent nearly 1.5hours on the phone to TS as she couldnt get her work laptop to connect over her cable modem.
the problem took me approx 2 mins to resolve...she told me that NTL had said that her work laptop wouldnt work on there modem because she couldnt get into the "system" icon in properties all i did was get her to stop using the proxy server.
Can some one explain to me how in 1.5 hours they decided that the modem wouldnt install, she wouldnt be able to use the laptiop, and that she wasnt connected to the web, when a simple ipconfig showed that she was.
Is this the level of service i can expect from NTL TS? as of yet i have never plucked up the currage to call them my self, as i hate nothing more than talking to idiots who think they know more than me on the phone.....and i know what its like working on a helpdesk when the customer thinks that they know more than you
If it wasnt for the fact that i just got phone and TV on ntl i would go for DSL straight away, as the poor service in more than one area is really starting to surprise me.