Quote:
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Originally Posted by Kitty
Well lets say you deserve a medal for giving the customer the time needed to sort out the problem and tell the person who moaned to get their but on here so we can enlighten them on the best way to stop recalls..
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I second that one, have two

I was soooo happy when the Co I used to work for took the callcenter in house and the CHT* went out the window and they just said don't break rule 7**... Ah bliss (appart from the fact that I wanted to be programming and not answering phones...)
Scarlett.
* Call handling time for those who have not been touched by the curse.
** Rule 7 : Do not take the ****.