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All the Cardiff Customer Care and Admin staff have my deepest sympathy, I've spoken to several already, including Scrumhalfs wife. Its a sad day. All the Celtic Customer Care will move to Glasgow (and no it doesn't take 3 - 6 hours to get through.)
Escapee, workforce will still be based in Cardiff. It also seems to be stated that Belfast get it easy, I don't think so. The Irish accented one may happen to be based there, shouldn't be taken out on the staff though as they didn't decide it.
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