[Florence]

Originally Posted by the devil

Thank you for welcoming us, life here in south central is getting most of us down, the management seem to have seriously lost their way.

I didn't know they ever knew the way wasn't they lead in blindfolded.

Originally Posted by shocked

as long as the stats are ok wot more do they care about? as long as the managers look good in front of the 'big bosses'

Have they ever looked good

Originally Posted by shocked

i mean, my job if i remember correctly when i signed my contract was to be a customer service representative.....which i thought (correct me if i'm wrong) i help people (customers) when they need it?! not wait till they've been on the fone six mins then hurry up with the call so i can get my ccall handling time down.
aaaaaarrrggggghhh!!! this place does my nut in

Wasn't being in the job discription?
Tell them that the customers would like a CSR that has the time to deal woth the customers problem correctly. not rush it through to make the figures look good.