Im getting a BT phone line installed 1st of March, I cant wait, im finally making the break from NTL theres an excellent Offer of 2 MEG for 37 quid on Bulldog ADSL and as far as I can see theres absolutely no limits on the downloads or uploads of data.
Ive been a customer now for some four years, and I just feel that they have had enough of my loyalty, because the service isnt worth paying for anymore.
Ive had too many faults in the time ive been a customer and too many gripes, I absolutely hate ringing up to report a problem, then having to ring up again as soon as I hang up the phone, because I know the person the other end didnt get the jist of what I was reporting, This type of problem was usually in relation to my UBR being over subscribed and the people I spoke to having no concept of online gaming largely.
Theres a few things though that continually ground away at me.
Email = Spammed to sh*t regularly, even stuff gets past mailwasher. Virus Scanning of Email on the server would be nice too.
Broadband = 2 Meg, theres a whole tier their just failing to compete on there. The Cap = Made NTL a complete joke in my opinion, offering a "super fast service" then crippling it by making demands on how you wished or dared to surf the net.
Tech Support = Poor on the whole the first line on the phones from my experiences, its a real shame that the people that post here to help others both working for and not with NTL and did so on the .com dont seem to answer the phones or have any real say with issues in that company as I imagine websites like this wouldnt exist then.
No one likes waiting 40 minutes to speak to anyone on the phone either.
As regards my score with NTL ive had numerous faults in the four years ive been with them.
Was made to take the full TV / Phone / Broadband package originally for the opening year at £85+ a month.
Digital TV = Original STB crashed on making eye contact with the box, or doing anything that it seemed NTL didnt want you to do on it, like change channels
, Engineer appeared out of the blue to change it, replacement worked no better. Third box came, worked OK, decided then that the TV was too expensive so I got rid of it.
Telephone = Died four times in the time I had it, calls aint cheap either at 5p connection, they soon mount up. Was expensive when combined with the rest of the services I was having.
Broadband = Worked fine for about a year originally, then the UBR became over subscribed, was resegged, over subscribed again, was resegged, oversubscribed, when I then checked into it further, I was told I was on the 1st downstream channel on the UBR and this was the one that was constantly overloaded by new customers. Was told I couldnt be moved to one of the empty ones. Cable modem died, engineer tried to palm me off with a "dodgy" cable modem, that wouldnt work at all, before travelling the minor distance back to the NTL Office to get a properly working one. Could really go on here all night with the numerous problems ive had over the years, but as youve guessed by my upping and leaving enough is enough.
Thanks to absolutely anyone here thats taken the time to help me with my problems and any time ive had trouble both on here and the .com website (
I know its none of you that are responsible for the company being the way it is.
