I do work for Ntl, I used to have Ntl dtv & telco. There was never any problems........then I moved. I don't have services now ( not supplied in my area )but have friends who do have, there have been quite a few times I've had to call for my friends ( they think I have some hidden power here!!) sometimes it gets sorted straight away other times I end up going to different depts when at work to resolve. I can understand why people get sick of us but being fair other companies are just as bad( ever tried having a sensible conversation with Orange?!)
 
 