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Originally Posted by [darren]
like the bit about vcr...
my stb reboots once a day and I dont feel the need to record ALL day in case it happens. rang CS four times and each time they say I have to call when it happens... thing is it happens at night or weekend when I'm actually in the house, and guess what! CS isn't available then >8^(
they will send a refresh to your stb though! not sure what this does but my EPG goes crap and I have to reboot in manually.
I think I'll report it one more time then if they say call again I'll just dump ntl there on the phone.
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The refresh as its called just removes and then re-adds all your entitlements. It has no effect on levels etc.
I'd be more than a little disappointed with the response that you need to call when it happens, I'd be demanding that notes are added to my account and be getting names/extension numbers (some sort of assurance that each time you call its logged).
By 4 calls I think I'd be thinking of leaving as well, its not how it should be.