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Originally Posted by ZoMBiE
it is not my main account it was my OLD main account though, but became normal account due to the cross over of mail accounts about 1-2 years ago.
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AFAIK it would have become seen as the "main" account by NTL when they migrated it to the new service though even if you yourself don't see it that way.
Have a word with CS and they should be able to sort it out either way though.