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Originally Posted by shocked
hiya all....
after reading 'the devils' little story....i just have to say that i know exactly how he feels...i work in south central, and the 'new' system we use is an absolute joke. it runs slow......it makes a complete mess of peoples accounts....i had a customer today who was triple billed for a service.....and i can't even work out the credits cuz they won't let me off the fones!
Devil mate, i can fully understand where you are coming from....
shocked  |
WOW
Never been made to feel so welcome anywhere when people know who I work for. Glad to see I'm not the only associate on here. There are some of us who take great pride in being 'customer service representatives' its just such a shame we're not allowed to provide customer service, its all about how quickly we can get you guys off the phones & on to the next sucker ( sorry that was meant to be customer!! ).