[Florence]

Originally Posted by DVS

What ever happened with regards the PU stuff?

I had to fill in online questions information under normal circumstances I wouldn't have given to NTL then silence.

I believe they shelved it without another word to anyone who filled in the questions. All emails after the questions didn't get answered even those to Aziad.

Cc: Bill <***********@NTL.com>
Subject: RE: NTL's Ridculous 1GB a day download liimt
Date: Sun, 9 Feb 2003 11:44:52 -0000
MIME-Version: 1.0
X-Mailer: Internet Mail Service (5.5.2653.19)
Content-Type: text/plain; charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable

Dear Kitty,

Our goal is to want people to have higher speeds and higher usage, and your
levels seems very reasonable to us. There are a small number of users that
are running private networks, data centres and special file-sharing
companies and making it virtually impossible for others to access the high
speed internet and this is what we are figuring out a way to manage.

Please don't downgrade. Our implementation of this User Guidance will be
with co-operation of our customers; 99.9% are happy to modify usage when
they realise that others are not getting the right quality. Also, you're
response is very sincere and based on genuine concern. I am forwarding your
note to Bill Goodland, our internet director who will ensure that you
receive further information on how this works for you.

Nothing will be happening to your service without us speaking to you first.

Many Thanks,

that was Aziads reply notice he sent a copy to bill.

My reply and his second reply.

Thanks Kitty. I will add you to Bill's list. Also I am working on further
clarification...I am deeply sorry for causing such confusion and agro with
our wonderful customers. Thank you for your patience.

Thanks,

Aizad

-----Original Message-----
From: kitty
To: Aizad Hussain
Sent: 09/02/03 11:57
Subject: Re: NTL's Ridculous 1GB a day download liimt

Dear Aizad
Thank you for the prompt reply. I have been a very happy customer for a
while and never thought I would be hunting for a new ISP ever again. I
have sent you another e-mail asking if I could be considered for the
power users as I wish to try and find a way to sort this out. I do know
that internet is abused by some and realize that something needs doing
to stop this happening.
Once again thank you for the prompt reply.
Regards
Kitty

Aizad Hussain wrote:

A reply from Bill.

Dear ********,

Thanks very much for your feedback - I do understand your point of view.

We are looking now at what services we can offer to the higher bandwidth
using community. If we can help - we will.

Thanks again for taking the time to write.

Bill Goodland.

From - Sun Feb 16 17:13:32 2003
X-UIDL: 57f3d8544bddf38f3b139db7ffc45ced
X-Mozilla-Status: 0001
X-Mozilla-Status2: 00000000
Return-path: <powerusers@ntlworld.com>
Envelope-to: kitty@kittysworld.co.uk
Delivery-date: Sun, 16 Feb 2003 11:50:31 -0500
Received: from mta02-svc.ntlworld.com ([62.253.162.42])
by peel.mywebserver.net with esmtp (Exim 3.36 #1)
id 18kRzr-0001lj-00
for kitty@kittysworld.co.uk; Sun, 16 Feb 2003 11:50:31 -0500
Received: from z402673w ([194.168.3.32]) by mta02-svc.ntlworld.com
(InterMail vM.4.01.03.27 201-229-121-127-20010626) with SMTP
id <20030216165023.ORKQ4529.mta02-svc.ntlworld.com@z402673w>
for <kitty@kittysworld.co.uk>; Sun, 16 Feb 2003 16:50:23 +0000
Message-ID: <011601c2d5db$7ff08b20$4416010a@private.ntl.com>
From: "powerusers" <powerusers@ntlworld.com>
To: <kitty@kittysworld.co.uk>
Subject: Power user forum
Date: Sun, 16 Feb 2003 16:50:23 -0000
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary="----=_NextPart_000_0113_01C2D5DB.7FDFE950"
X-Priority: 3
X-MSMail-Priority: Normal
X-Mailer: Microsoft Outlook Express 5.50.4807.1700
X-MimeOLE: Produced By Microsoft MimeOLE V5.50.4807.1700

This is a multi-part message in MIME format.

------=_NextPart_000_0113_01C2D5DB.7FDFE950
Content-Type: text/plain;
charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable

Dear Kitty

I'm pleased to tell you that you have been added to our new Power User =
Forum; thank you for agreeing to join.=20

The objective of the Forum is to allow us, at ntl Home, to invite views =
and feedback on planned products and services that we are developing (or =
may develop in the future) for the advanced Internet community.=20

For you, there will be the opportunity both to input your views and =
preferences at an early stage of the development of new services and to =
volunteer to participate in trials of new products and technology from =
time to time.=20

NB. The Forum and trials will be open to ntl customers only.

Thanks again for participating. I'll be in touch again shortly with more =
information.

Stephen Holford

Manager, Power User Forum

powerusers@ntlworld.com=20

Dear Power User,



Thank you for joining this group of advanced Internet users. Over the coming weeks and months, we will be inviting you to give us feedback on potential products and services designed for power users. I am grateful to you for making the time to participate and I look forward to better understanding your needs and priorities.

As a first step to achieving this, I would appreciate it if you would complete an initial questionnaire whch we have developed to learn more about you and your Internet usage. The questionnaire can be found at http://www.ntlworld.com/power_users. The information you provide will be treated in strict confidence and will be used only for the development of new products and services and not for any other purposes.

Please note, we will only consider questionnaires that have been completed by registered members of the power user group. Would you therefore ensure that you enter in the space provided in the questionnaire the email address which you used to register (i.e. the address to which this email was sent). The power user group is only open to ntl customers.

The questionaire will be available for the next week (until Wednesday 12th March 2003) and I look forward to your feedback.

Thank you again for taking the time to complete this questionnaire and I will be inviting your views on more specific product developments shortly.

Yours sincerely,



Stephen Holford.

Manager, Power User Forum

After filling in that form the power users was no more except for the people who wanted to try and help NTL to form better relationship and become a better company. I kept trying to find out what had happened to the power users forum but NTL including Aziad didn't reply to another email from me.

Sad to think they sat quiet waiting until 12 month later to try and finish what they started without using the power users in an effort to find a better way of controling the problem or making anolther tier for heavy users.