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Well for one we did get NTL to re-think the pricing policy on the 1 meg service. Yes that was a long time back but it was not the only time NTL did listen and respond.
The delay in enforceing the Cap till now was also partly as a response to our having raised the issue when the AUP was first changed.
They may shy away from openly acknowledging we are a factor when decisons are made but it is clear sites like this and others do have an impact.
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I hope you're correct, I hope the service gets better. Until then, we're all just making ourselves bitter and twisted, bitching about the same things over and over again.