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I take it you think its ok for NTL to be miles behind the competition then?
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No I don't. But time and time again ntl has ignored what people have asked for.
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You want to accept it but go ahead you will be complaining in the future when new content does become available online and you cannot use it.
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At this point, I'd probably change to ADSL. At the moment I can do with the service I've got.