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Originally Posted by Peach
Like I said before, Ntl broadband is a product for the masses. If ntl don't want to cater for those that want a custom service, the only thing that's likely to persuade them is customers leaving in droves, which hasn't happened yet - which implies that most people find the service acceptable as is.
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Until all customers are informed directly that the Cap exists and is being implemented/enforced your assertion can not be made that people do not object to it.
Interesting proposition for you:
What if the A.S.A. and/or OfCom link the current activity enforcing the Cap to current advertising by NTL and force NTL to include a disclaimer detailing the Cap in all advertising?
Do you think the customers might well decide it is time to move on to pastures new in "droves" and that new customers will decide NTL are not for them either?
Would NTL's position be better if they could, instead, show they have listened to valid comments and suggestions from users and reached a fair and equitable AUP that protected all users whilst honouring the "promise" of being able to use the service as advertised?
This is just a proposition, but maybe just maybe, worthy of consideration by yourself and perhaps more importantly NTL management, to consider when looking at the AUP and its enforcement.