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Originally Posted by gary_580
Been an NTL customer for a long long time (10 yrs + i think, well it was CWC and beofre that cablevision), analogue, digital, phone and BB.
Bad Points
Took them over a month to get peterborough BB stable in Jan 2003. But was after 18months without a sign hic up
I lose my channels and BB often but dont bother calling as its usually working again by the time i would have got through. (yes i know how to reboot my STB without them asking me to do it!!)
No caller id in my area
Was promised free call NTL world which ended up being delayed 18 months +
When converting to digital salesman told me id get SSX (however they refunded the difference between digital and analogue for a whole years payments)
Good Points
Had engineers round within the hour on 3 occasions.
Got my new house connected up and working when i moved before i actually got in the house
We dont lose BBC 1 like Sky do in my area
Overall i'd rate them as "Better the devil you know"
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Regarding caller id
It depends on the area you live in and if the area is old or new ntl - For example it is not avavilable in ex cwc nynex areas re the infrastructure of the telephone side - It seems to be the case in Peterborough