[agentsmith]

OK, so our box has been crashing recently when upping or downing channels, and until now a reboot has always sorted it.

So after several attempts tonight where it just sits on the "We're currently updating blah-d-blah-blah..." we eventually got a 1014 error "no service found"

During the course of these reboots etc my wife removed the sim card to clean it, and discovered it to be rather brown on the end that inserts into the STB, like its got fairly seriously hot at some point.
Just to confirm only 1 small device sits atop the STB, and the vents aren't blocked by videos, dvd's or dead rats etc etc.

Service is obviously coming into the house still as the SACM is working fine as usual.

Any ideas peeps? Are these symptoms related to the brown card?

fanks