Quote:
|
Originally Posted by Hell's Child
It's something us employee's have an issue with. To put it simply there should be a cap but it should be in tiers (just like it is sold) i.e 600K users should have Just over half the cap that 1mb users should have. If they tiered it properly then we could still please the top end users whilst not having the lower end users seeing any adverse loss of speed in their connection. This is apparently being looked into (so we are told) however I do find a lot of our customers on the 1mb service are using it for buisness purposes and trying to avoid business rates. Fair enough but they are the people who wind me up when they complain about the cap. Simple answer is NTL still have the highest numbers of Broadband customers in the country which means that it can't be affecting the average user. |
I would rep you but my quota is up...
I feel NTL need to listen and tier the cap... I also feel that excessive use should be moved automtically to business rate. I remember another ISP doing that and the limit was quite high perhaps 60gig a month makes you have to move over to business. This could be put into the AUP if this makes it easier than charging a fee per gig over the limit.. But to be fair daily use changes it is flexible.. NTL are not being flexible with a daily cap a monthly one is fairer.