[rodd]

Originally Posted by JustAnotherN00b

rodd - I'm not pro-ntl for the sake of it, I'm pro being fair, and pro being reasonable. I guess my issue really is that a guideline is given in the AUP, customers are asked to stick to it, it's made fairly clear they are using above that level. The only time I've seen you post is when you have something anti-ntl to say. I'm also pro-customer that's why I help on here when I can, however at the same time I'm a realist, and accept that with nearly a million cable modem customers and over a million customers in total to have a member of staff sitting there crunching numbers because rodd thinks that ntl should give people who by their own admission use extreme amounts of bandwidth complete breakdowns of their usage seems crazy. Staff are better spent on improving customers experience. Who knows maybe if people decide to query this more information can be presented.

Either way your accusation of this being so that ntl can avoid upgrading wasn't pro customer it was purely anti-ntl, and looks as though it was fallacy. Maybe if ntl offer an uncontended 10mbit to every customer for a fiver a month you'll be happy? All I'm suggesting is being reasonable. Customers have been asked to calm usage down, not at this stage threatened. There are better uses for CS staff than providing detailed breakdowns of customers usage. Those who use massive amounts of bandwidth would if I had a say have been off the service months ago. Some ADSL ISPs have culled crazily heavy users in the past, it's nothing new.

However that isn't the argument here, or the discussion. Were ntl right to send these letters, yes I think they were, and some at least agree with me, others agree but are staying quiet


What people who've received this do is entirely up to them, I would lean towards doing as asked though, or if you can't do that leaving the service. Downloading 2 DVDs a day for £35 a month can't last for ever really?

Hmm, somehow I missed this one.
I'll just deal with some bits.

- rodd thinks that ntl should give people who by their own admission use extreme amounts of bandwidth complete breakdowns of their usage seems crazy.

If they have admitted extreme use, then no need of a breakdown. (Putting words into my mouth).

Letters have been sent prior to any admission, so yes, the amount (evidence) of over usage should be given, which shouldn't be a problem to give, since ntl will have the details to-hand, as they will be writing because of those details at-hand.

Staff are better spent on improving customers experience.

Would not giving customers the details, improve customers experience, rather than keeping customers in the dark.

Either way your accusation of this being so that ntl can avoid upgrading wasn't pro customer it was purely anti-ntl, and looks as though it was fallacy.

That's your opinion.
Sending out such letters without details, will, as sure as hell, make users cut their usage, whether there is justification or not. It is a very clever ploy to use such a psychological method to reduce customers usage, and with obvious benefits to ntl financially. In fact, the resulting discussion of such a letter here, is having a similar effect on some members, of querying amount and reductions.

There are better uses for CS staff than providing detailed breakdowns of customers usage.

Not when ntl sends a letter claiming overuse, since obviously have the details would be to-hand, otherwise why would ntl be sending such a letter. (apart from the above)

That is the kind of attitude at ntl that has got ntl the reputation that it has.!!

Were ntl right to send these letters, yes I think they were, and some at least agree with me, others agree but are staying quiet

......and other disagree but are staying quiet.