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Florence · 19-02-2004, 11:18

Wow just talked to customer services straight through after the automation to Steph. Nice lady was really helpfull and has said she will put forward in the staff forum about the customers feeling unhappy about the letters. I explained that the broadband plus now was of no benefit to their customers as it would take them over the cap all the time. I wil not be filling in my details to continue with this option.

Time for organised discussions and customer meets with mangers at the regions... any volunters to go in threes to each region and talk to the manager? In threes so they can't twist what is said afterwards safty in numbers..

19-02-2004, 11:18	#250
Florence Inactive Join Date: Jun 2003 Services: The wonders of Sky TV BT line and Aquiss.net ADSL cable dies on 5th RIP VM. Posts: 4,004	Re: 1GB Cap Letter!!!! Wow just talked to customer services straight through after the automation to Steph. Nice lady was really helpfull and has said she will put forward in the staff forum about the customers feeling unhappy about the letters. I explained that the broadband plus now was of no benefit to their customers as it would take them over the cap all the time. I wil not be filling in my details to continue with this option. Time for organised discussions and customer meets with mangers at the regions... any volunters to go in threes to each region and talk to the manager? In threes so they can't twist what is said afterwards safty in numbers..