I have been an NTL customer for about 9 years. I have stayed with them through two moves. WHen I ring customer services normally I am sorted out straight away, especially if it is a problem, woith the STB. I have had 5 STB's in the last 3 years becasue they have been faulty. I have to admit NTL were extremely good then.
However, since being diagnosed with MS in the last year, I realised that NTL did not have a good base for disabled customers. Ok I could set up a password and i became priority for call outs but I need a liitle bit more from NTL; like a bit of time to get a carer to the post office or pay point to pay my bills. NTL changed my billing cycle 8 times in the last 9 years without notifying me first so now I am always in arrears and risk having vital services (yes ok broadband is vital to me
) cut off without warning.
Also when I told NTL that my computer woul dhave to be moved upstairs becasue there was no room downstairs they refused to give me extra cabel so i had to have it downstairs and end up paying £20 for a bit of cable to make an RJ45 thingy out of.
Generally they are polite and efficient in dealing with queries its when things go wrong or when someone is not aware of policies. I think the accounts department has to be the worst one for customer service and celtic collections, well lets not talk about them.
Seti^