Geees! Opened up a can of worms again didnt I
I'm just going to put my thouts in again.
As I previously stated, I do download over 1Gb of data per day but about 2Gb or 3Gb tops but not the 10Gb some are claiming to download. I do nearly all my downloading during the night.
NTL have sent these letters out blind as a mailshot. They dont quote figures that I am downloading, they dont tell me how I am degrading others performance. Only that I am. I guess i have to trust NTL and take their word for it! As if. I will be asking for proof of the pudding.
Responding to asdf: The more calls you make the more you pay. THe more items you put in your basket at Tesco, the more you pay. Mabe NTL should think about the more bandwidth you use the more you pay? The 1Mb connection was dropped from £50 to £34.99 I remember sometime ago now but clearly they werent ready for the uptake or actually realised how much more bandwidth the would need!
Now what about an idea like some ADSL comapnies? Lower speeds during peak times and faster speeds during light times? or, how about repricing the broadband service? say 1Mb with 1Gper day cap, £30 and 1Mb with unlimited downloading £40/£45. What would people think about that? I wouldnt mind it certainly.
Do NTL actually have a users forum anymore since the killed off .com?
Maybe we need to set one up (although we would need the cooperation of ntl on this).
NTL are a company of high paid bigwigs who concentrate on profits far more than customer satisfaction. Yes profit is important but keeping customers happy as well is equaly important.
Come on NTL, talk to us - that all we want!!!