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Originally Posted by JustAnotherN00b
I hope those customers of other cableco's in the USA when receiving letters informing them that they are getting their services terminated in 5 days if they don't moderate their usage don't follow your approach. The letter I've seen was very similar to the ntl one, it quoted some AUP and informed that customer was overusing and this was detrimental to network for other users.
ntl have never cut customers services down for over-usage, Tiscali do it, customers phone Tiscali and are informed they are on probation and have to stay under a pretty small traffic limit for x days before they can have their full speed back.
Zero options? Most ntl covered areas now have ADSL. ntl has nearly a million customers on cable modems, all of these have no choice? Sorry man you're pretty anti-ntl and it costs credibility. I'm looking from both sides, I was pro these measures before I was staff, my opinion has if anything been strengthened by recent events, some people's usage is nuts, and as I said before no contended network can be expected to perform well if such usage is tolerated. If you are a relatively light user your subscription is subsidising these people.  If you're a really heavy user why should other people be paying for your usage? Bandwidth usage seems to be one of the few things left where the communist idea is the most popular. |
If the USA cableco's sent out letters as you indicated, ntl hardly needs to copy such bad practice, and there is no justification for it. The USA cableco's would also need to have indicated the amount of overusage to enable the customer to reduce sufficiently. However, we are not in the USA and have no need to copy any bad practice they have. Better to copy Japan's practices, or some other country.
NTL would also be better off, if ntl tried to copy other companies
good practice, in whatever areas other companies were better in.
Quote { Zero options? Most ntl covered areas now have ADSL. ntl has nearly a million customers on cable modems, all of these have no choice? Sorry man you're pretty anti-ntl and it costs credibility. }.
You didn't read and understand properly what I said --
Quote { Tiscalli isn't the only ADSL service anyway, there are dozens of providers to choose from,
once you get away from ntl with it's almost zero option of choices. }
To help, I have made bold and italicised the most relevant part.
As for being anti-ntl, that's nonsense, I am pro customer, yes, and anti bad practice, bad customer treatment, bad service and BS. I may have missed a few. NTL were at one time a lot better and a lot more competitive. Though I do understand, that you, being an ntl employee, will try to stick up for ntl, regardless of their deficiencies.... which costs credibility, methinks.
As I have said before, if anyone gets problems with ntl and their cap, or ntl is about to cut them off, go elsewhere to ADSL. Plusnet, as I understand it, there is no problem with a cap. There are plenty of other ADSL companies to choose from.