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Originally Posted by JustAnotherN00b
I see nothing in the letter to say that.
And yes I know, I'm an ADSL user myself, that's why I didn't mention it. I would imagine though that those who are receiving letters for really high usage are going to be on 1Mbit services now so won't see an upload increase. With one exception seems those who've posted on here are using massive amounts of bandwidth. A user who complained in the chatroom is uploading 100% all the time and downloading a shedload as well, by his own admission.
Those who've complained here with one exception are using at least 10GB a day of throughput by their own admission, hardly indicates blanket mailing does it?
If you check on letters sent by US ISPs, which you can find in the forums of http://www.broadbandreports.com I think you'll find that they don't detail exact quantities of bandwidth used, etc, and also from Tiscali's forum at ADSLGuide, http://bbs.adslguide.org.uk that Tiscali when they cut people's 512k service down to 64k don't even tell them full stop. Please if you're going to say things like that base it on fact not supposition.
This doesn't seem so much like an enforcement of the AUP as finding users whose extreme usage affects service in their local area. However between you saying that it's a blanket mail to those whose areas ntl can't be bothered to upgrade, and obvious saying that 9/10ths of the time the claim that there are poor speeds and pings is a lie and ntl apparently just want to make more profit I feel really sorry for those who are reading this thread for information and being fed supposition, paranoia and half or complete un-truths  |
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Originally Posted by Klaus
rodd, I don't see any evidence in the letter to make me think it may just be a circular. The fact that only a very few people have had the letter, makes me think it's more targetted than that.
Klaus
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As I said.
If there really was a problem with your downloading, ntl will ring you and quote the days and excessive amounts that you have downloaded. They would also have detailed the days and amounts in the letter if it was more than, just a circular.
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The evidence is that they haven't given any evidence at all of it being more than, just a circular. (The evidence is as the evidence in the letter)
NTL must learn to write a professional valid letter, or it will treated accordingly, as just another circular in this case.
In the event that there really is a problem, the customer will be contacted again, and perhaps, next time in a more profession manner. In the meantime, carry on.
As for singling out Tiscalli quote {that Tiscali when they cut people's 512k service down to 64k don't even tell them full stop} end-quote, I've seen similar comments about ntl on nthellworld forums. Tiscalli isn't the only ADSL service anyway, there are dozens of providers to choose from, once you get away from ntl with it's almost zero option of choices.