[Sociable]

Nice e-mail Keyser,

Perfect example of why a user panel would provide an ideal way of keeping NTL in touch with the thoughts and most of all feelings of users on issues such as this.

In essence the change to the AUP was a renegotiation of the contract with all its customers. The problem was they neither consulted with, or even directly informed the customers, even after the change was made let alone before they implimented it.

What all of the various cap threads have demonstrated clearly is we, as customers, are prepared to come up with workable compromises that would actually help NTL benefit from having an enforcable AUP which would not annoy large chunks of the user base but would contribute to improving the current situation.