Anyone who gets a letter claiming that "customers in your area have been experiencing deterioration in the service" should know that their first line of defense could be the 'traffic report' function of
DocsDiag
Here's some example output for my UBR
Code:
UBR 172.27.47.254 at 2004 Feb 18, 11:15
Channel Freq Max Usage Users Min Ave Max
MHz kbps kbps ms ms ms
Dnstr 0 402.75 30342 26 2 30 50 70
Dnstr 1 402.75? 30342 10518 880 10 56 411
Upstr 1 32.8 2560 213 146 20 51 250
Upstr 2 36.0 2560 432 119 20 56 380
Upstr 3 39.2 2560 829 122 10 69 300
Upstr 4 32.8 2560 142 169 20 50 230
Upstr 5 36.0 2560 684 163 20 49 411
Upstr 6 39.2 2560 663 163 20 61 291
which shows in my case that at the time of this snapshot only a third of the current capacity is being used.