[carthage]

Originally Posted by lozzer

sounds to me that NTL emplyees are institutionalised.

"No-one cares about the workers"

## The union cares to some degree but cannot rock the boat too much - Those who tend to tell it as it is tend to have their head kncoked off - I mentioned to a colleague that in my opinion that male team leaders were better than female - In one aspect it may have seemed sexist but in the remit of my experience of ntl what I said was true to some aspect - but it is a case of see no evil, speak no evil say no evil - the three brass monkeys - People see only what they want to see and ignore what is obvious ##

"Its a hard job. Not everyone can do it."

It is a hard in some respect - How would you like to be on a phone being told what to do with the set top box and having personal abuse thrown at you - Not just I have got this B****y bill but the use of the 3rd 5th and 2nd letter of the alphabet in the you context - and have 200 to 300 calls in the q - and not respond to such abuse - It is a stressfull job at times

"Fat Cats at the top"

## To some extent I would agree - You rarely if ever get the CED or a senior manager on the phone taking calls on the shop floor - that would be unheard of - ##

"Its a thankless job"

## It is a thankless job in some ways but we do it - I have

1 Compiled an internal telephone directory and spreadsheet of information and product info for use -

2 Advised ways of saving money in wasted credits to customers - Many csas just jand money to a customer instead of dealing with the actual problem - they have their stats in mind and it is easier to just hand over credits to get an irate customer off the phone than to solve the issue - I raised this to management

3 At one point we were using discount codes to discount package info - ie access 14.99 each gene pack 4.00 sports and movies 23.99 minus 13.99 disc as access 5 packs movies and sports comes to over 57.00 and 13.99 disc comes back to 43.99 as was the price them - You can see that if you go from the top pacl to the bottom pack and you dont take out the discount code - the bill is incorrect - ie access 14.99 discount code d0035 disc 13.99 equals access 1.00 - 99 percent of customers are not going to tell us that we have made a mistake and you can see from the company viewpoint how money is lost - We lost some 4.700.000 and I raised this to management

###################################
I did not get a word of thanks
I showed initiative and care
Not a word of thanks and you know - someone else would have got the credit -
##################################

If I worked for your company and I plugged a hole where we lost money wouldnt you be pleased and raise your thanks in some way

I tell you their ingratitude hurt

"Us poor, poor workers"

No Not us poor workers - You expect that when you have a company that shouts from the walls as Cable and Wirless did - that they like innovation and ideas and knowlege sharing and progress - all the good things - that when you put ideas to them they just brush you off

Etc, etc.


Why do NTL workers think that the world owes them a living. They must be ex GEC employees.

We dont think that way - we just want gratitude for work done and done over and above the line of duty

Loz