Cable Forum - View Single Post

Klaus · 17-02-2004, 23:51

It's a shame you've joined the service when you have IanUK. My opinion is that only very heavy users like myself will get letters. I reckon NTL will let most people go over the limit, as long as they don't do it continuously and to massive degrees. This is just my opinion and they could very well change tactics in the future, who knows? My point being that if you had joined six months ago and used the service as much as you wanted to, I doubt you would have a letter. So now you wouldn't be put off using the service.

The Powers User Group was brought in after so many customer complained last year when the cap was brought in. They set it up so heavy users of the service could discuss with NTL how new services could be brought in with us in mind. I filled in one questionnaire on the matter and that was the last I heard.

NTL need to either confirm what levels of use equal 'abuse' or introduce a more reasonable cap system. Leaving customers in the dark will just anger them and put off future customers.

17-02-2004, 23:51	#105
Klaus Inactive Join Date: Feb 2004 Posts: 26	Re: 1GB Cap Letter!!!! It's a shame you've joined the service when you have IanUK. My opinion is that only very heavy users like myself will get letters. I reckon NTL will let most people go over the limit, as long as they don't do it continuously and to massive degrees. This is just my opinion and they could very well change tactics in the future, who knows? My point being that if you had joined six months ago and used the service as much as you wanted to, I doubt you would have a letter. So now you wouldn't be put off using the service. The Powers User Group was brought in after so many customer complained last year when the cap was brought in. They set it up so heavy users of the service could discuss with NTL how new services could be brought in with us in mind. I filled in one questionnaire on the matter and that was the last I heard. NTL need to either confirm what levels of use equal 'abuse' or introduce a more reasonable cap system. Leaving customers in the dark will just anger them and put off future customers.