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Originally Posted by Keyser
I think you should send ntl one more letter via Special Delivery to the address on your last bill, informing them of the situation and telling them you won't be paying the bills and if you get a bad credit rating because of their incompetence then you will be taking further action. Keep the Special Delivery receipt with the reference number on it as proof of delivery.
It's not a matter of not liking Ofcom, but it certainly is a matter of not liking people complaining to Ofcom because when the Ofcom reports are published ntl look bad.
I'm not quite sure what you mean here. I assume you are talking about ntl shouldn't leave it to get to this stage, as Ripper1 has followed all the processes correctly, provided notice and has a receipt from ntl for a STB collection.
They will yes, but IMHO this customer has already done that. He has written to ntl to cancel. They have collected the box and given him a receipt. He has rang up again and been promised that it will be sorted. It hasn't been. Why should Ripper1 run around after ntl, wasting his own time and effort on them, when the problem lies completely with them? It is nuts to contact Ofcom before ntl (and Ofcom will refer him back to ntl if that was the case), but in this case he has contacted ntl.
If this was me I would send them one more letter and ignore all further bills from them for the TV service (should they continue). I would not worry about it, or bother calling them again. Should I receive a bad credit rating, I would sue ntl for damages (and I would win).
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I am more than grateful for all your replies and info, it's more than appreciated
I will wait until Friday and if no phone call comes my way (Knowing NTL, it probably won't) then I will write another letter, send it recorded delivery and keep the receipt thing as proof and then take it from their.
I am open to any more suggestions.
Many thanks